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If your Elluminate session was created via Blackboard, you can access the recording using the same path via Blackboard that you used to join the session.
First, log in to Blackboard at USF (http://my.usf.edu) using your USF netID and password.
Click the Courses tab.
Click your course’s link.
Click the Communication link in the main navigation bar in your [...]
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Recently we have seen several Elluminate users at USF complain about an error they receive in Internet Explorer 8 (and sometimes in version 7) when they try to access an Elluminate session or recording. This is actually an Internet Explorer security issue and can be easily resolved.
The Problem:
When you click on an Elluminate session/recording link [...]
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Visit: http://www.elluminate.com/support/docs/9.0/moderator.jsp for online moderator tutorials on Elluminate 9 and http://www.elluminate.com/support/docs/9.0/participant.jsp for online participant tutorials on Elluminate 9.
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Elluminate recently released a new version of Elluminate (version 9.1). Currently we are using Elluminate 8.5. Elluminate 9.1 has several new features and we are now going to upgrade our servers to Elluminate 9.1 on May 18, 2009. This upgrade will not affect your existing sessions, session links, Elluminate moderators login url, Blackboard integration, user [...]
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There have been reports of Safari 4 Beta causing problems with Elluminate Live!. It has been determined that merely having it installed will cause Elluminate Live! to not operate as expected. Elluminate recommends using our software with supported applications that have passed our testing procedures. As Safari 4 was just released, we recommend the following [...]
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Recent testing has shown that the 1.6.0_12 version of Java shows a better user experience than the previous versions. Elluminate recommends that users on Windows update to this version of Java at the earliest opportunity - you can find the latest version at the Sun Java download page.
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Elluminate recently released a new version of Elluminate (version 8.2). Currently we are using Elluminate 7. Elluminate 8 has several new features and we have now upgraded our servers to Elluminate 8 (May 28, 2008). This upgrade will not affect your existing sessions, session links, Elluminate moderators login url (http://elluminate.acomp.usf.edu), user records, and past recordings. [...]
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Many moderators choose to share their entire desktop when using application sharing. This means that the participants viewing your desktop can see everything that you as a moderator can see, including private messages in the Chat window. You may not want other participants to view these private messages, so here is a little trick.
Using [...]
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Occasionally, users attempting join an Elluminate Live! session may receive the message, “Your session is running on a different session server - please retry or contact your administrator.”
It is important to launch your session from links provided by our administration system or via your moderator (for students) and not from .jnlp files previously saved [...]
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As a moderator in Elluminate Live! V8, you can use Presentation Mode to change the view of the whiteboard or an application-sharing window to fill the entire Elluminate Live! window. When you use Presentation Mode, everyone in the session automatically has the same full-window view until either they “opt out” or you end Presentation Mode [...]
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When each user joins an Elluminate Live! session, a private work area is created with one blank screen called Private Screen 1, which can’t be seen by anyone else, including the moderator. While moderators can use their own private work areas at any time, participants can use their private work areas only when granted permission. [...]
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Elluminate Live! strives to be in compliance with section 508 of the Rehabilitation Act of 1973, as amended by Congress in the Workforce Investment Act of 1998.
Section 508 requires that electronic and information technology used by Federal agencies be accessible to people with disabilities. Federal employees with disabilities have access to and use of [...]
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When you click a link to join an Elluminate Live! session from the Windows operating system, a small JNLP file is generated and downloaded into your computer’s temporary files folder. This file, called meeting.jnlp, requires an application called Java Web Start to launch.
However, it’s possible that JNLP files can become associated with other applications. [...]
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We have noticed that some students are sending us issues that relate to session links not being properly accessed due to broken links being transferred to the browser after clicking on the link in an email or Blackboard announcement/item.
The session/meeting links are usually very long and so they can sometimes break up into two [...]
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Elluminate uses Java to operate on your computer and you might have noticed this when Java Web Start loads when accessing an Elluminate session. Sometimes the Java software can get upgraded on its own depending on the preferences set on your computer when you first installed Java. If you have recently upgraded to Java 1.6 [...]
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This is a common user and moderator error. Some users might get an error called the VelocityServlet error when they try to launch an Elluminate session using Internet Explorer.
If you receive an error starting with “VelocityServlet: Error processing the template java.lang.NullPointerException at …” (the full error text is below), the recommended solution from Elluminate [...]
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This is a moderator-only issue. We recently noticed that one of our moderators’ sessions disappeared from within the session schedule even after we created them and sent the links to the moderator. We were not able to duplicate the error and so would suggest that you periodically log in to our Ellluminate server and check [...]
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We have noticed that several moderators are now using the video feature in Elluminate to project video of themselves and other presenters/participants. While video is a great addition to online sessions, it has been found that “talking head” video does not add much value to instruction. If you do decide to use video to personalize [...]
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Recently we heard from a faculty member who thought that he could never request any more Elluminate sessions because we had given out all 200 licenses. This is not true. Please continue to send in your requests for sessions.
200 concurrrent user licenses in Elluminate Academic (and 500 in Elluminate Lite) means that we can, [...]
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For those of you interested in learning about the new features in Elluminate v8 or brushing up on your knowledge of Elluminate and the use of such software to conduct live online sessions, please do register to attend the following workshop on Friday, January 18 between 1PM and 4PM in SVC1072. Also, please send this [...]
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Elluminate recently released a new version of Elluminate (version eight). Currently we are using Elluminate 7. Elluminate 8 has several new features and we plan to upgrade our servers to Elluminate 8 between the months of January and February. We will inform you before we make the upgrade and it should not affect your sessions. [...]
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We have noticed that several moderators are sometimes confused about the differences between Elluminate Academic and Elluminate Lite.
We would like to distinguish the two systems that we have at USF. We have both Elluminate Academic and Elluminate Lite at USF. Elluminate Academic is a full-featured virtual classroom system and Elluminate Lite is a scaled-down [...]
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Due to increased usage of Elluminate at USF and in an effort to meet the needs of USF faculty and students, we have purchased an additional 100 concurrent seat licenses for our full-featured Elluminate Academic system, giving us a total of 200 seats at any one time for scheduling sessions.
Note that this means that [...]
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Elluminate Lite is a scaled-down version of Elluminate Academic (the 200-concurrent seat full-featured version of Elluminate we have had at USF for the last 2 years). The reason we have Elluminate Lite at USF is to serve as a backup system for moderators and participants when we exceed the seat availability on Elluminate Academic. On [...]
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After much testing, we are pleased to inform you that we have launched the 500 concurrent user Elluminate Lite service at USF (refer: http://elluminate.blog.usf.edu/2007/01/25/upcoming-elluminate-lite-service-usf). The launch was postponed earlier due to technical difficulties with the installation and Elluminate Support staff helped us rectify the issue.
We apologize for any inconvenience caused due to the installation delay. [...]
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Please note that Elluminate session scheduling for the fall 2007 semester is now open.
You can request sessions by following the brief 6-step process at: http://www.c21te.usf.edu/sync/requests
Also note that we now offer two types of Elluminate sessions, namely: Sessions in the full-featured Elluminate Academic and Sessions in Elluminate Lite (a lighter version of Elluminate).
You can read [...]
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We regret to inform you that our launch of the 500 concurrent user Elluminate Lite service at USF (refer: http://elluminate.blog.usf.edu/2007/01/25/upcoming-elluminate-lite-service-usf) is postponed. We now plan to launch by the end of March. We are experiencing technical difficulties with the installation and Elluminate Support staff are working with us to rectify the issue.
We apologize for any [...]
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The following are some resources for our Elluminate Moderators to help with common session tools and issues:
Getting Started with Elluminate Live! video presentation (17 minutes)
Elluminate Live! User Guide for Moderators
Elluminate Live! Quick Reference Guide for Moderators
Using Application Sharing video presentation (4 minutes)
Application Sharing Quick Reference Guide
Using Multimedia video presentation (3 minutes)
Best Practices for Creating Elluminate [...]
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We regret to inform you that our launch of the 500 concurrent user Elluminate Lite service at USF (refer: http://elluminate.blog.usf.edu/2007/01/25/upcoming-elluminate-lite-service-usf) is postponed. We plan to launch by the second week of March. We are experiencing technical difficulties with the installation and Elluminate Support staff are working with us to rectify the issue.
We apologize for any [...]
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It has come to our attention that whenever you use an USB Microphone, Speaker, Headset, or Webcam with Elluminate, you need to connect the USB device before you open the Elluminate program window. This way, Elluminate can detect the device and use it appropriately in the session.
If you have any questions about this, please email [...]